Frequently Asked Questions

What's your deposit and payment policy?

A 50% deposit is due at the time of booking to secure your date. Bookings must be made at least 2 weeks in advance. If booking less than 2 weeks in advance, full payment is required to secure the date.

What's your service area?

We primarily serve Austin, TX and surrounding areas. For events outside Austin, please share your venue location in the quote form and we'll confirm availability.

Can you do outdoor installations?

Yes! We create outdoor balloon installations with careful attention to weather conditions. Keep in mind that extreme heat, direct sun, and wind can affect balloon longevity. We'll discuss outdoor best practices during the quote process.

How long do balloon installations last?

Indoor balloon garlands typically last 1–3 days depending on conditions. Outdoor installations (due to weather) usually last 6–12 hours. We'll provide specific estimates based on your event setup and timing.

Do you deliver and install?

Yes! Professional delivery and installation are included in all quotes. We arrive on time, set up your balloon decor, and make sure everything looks perfect before your event begins.

How far in advance should I book?

We recommend booking at least 2 weeks in advance to ensure availability and allow time for design mock-ups. Last-minute requests (less than 2 weeks) require full payment upfront and are subject to availability.

How long does installation take?

Installation time varies based on the size and complexity of your design. Small garlands take 30–45 minutes, while larger installations (arches, full room styling) may take 1–2 hours. We'll coordinate timing with your event schedule.

Do you offer pickup or strike services?

Yes! For multi-day events or situations where you'd like the balloons removed after your event, we offer strike/pickup services. This can be added to your quote.

Can you match specific colors or themes?

Absolutely! We specialize in custom color matching. Share your color palette, brand colors, or theme inspiration in the quote form, and we'll create a design that matches perfectly.

Do you coordinate with venues?

Yes! For corporate and venue-based events, we're happy to work directly with your event coordinator or venue contact to confirm load-in times, setup requirements, and any certifications needed.

What if I need to make changes or cancel?

We understand plans change. Contact us as soon as possible if you need to adjust your order or reschedule. Cancellation and refund policies will be outlined in your booking confirmation.

What's included in my installation?

Your installation includes all balloons, design, professional installation, and setup at your venue. Props, signage, and additional decor items can be added to your quote as needed.

How quickly will I receive my mock-up?

You'll receive your custom quote and design mock-up within 24–48 hours of submitting your request. We'll work with you to make any adjustments before finalizing your design.

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